Center for Business & Economic Development- OCEPD
Event Detail

Certification in Customer Servicee - Online (Fall Session)

Sep 3-Nov 1, 2013

Meets 8:00 AM-12:00 AM
on Sun Mon Tue Wed Th Fri Sat

Tuition: $245.00
Level: OPEN

Status: This event is completed
Keys to Customer Service - Online (Fall Session) 9/3-27/13
Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course, you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous. One-month online course, Nanette Sanders-Cobb, COI, Instructor.

Extraordinary Customer Service - Online (Fall Session) 10/7/13 – 11/1/13
Transform your customer service into something extraordinary. As a result, more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You’ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.
  • Customer Service Certificate Program for $245 which includes 2 courses and certificate: Keys to Customer Service and Extraordinary Customer Service

SVSU Center for Business and Economic Development
OCEPD Office of Continuing Education and Professional Development, Michigan Manufacturing Technology Center- Northeast
7400 Bay Road University Center, MI 48710 | P: 989.964.4048 | F: 989.964.2656 | Email: continuing-ed@svsu.edu | www.svsu.edu/ocepd | "LIKE US" www.facebook.com/svsuocepd

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