Difficult people bring forth emotions in us that we’d prefer not to have. We’ll find creative ways of dealing with these people, so you make peace, not war! Participants will be asked to suggest difficult scenarios, for example, the angry, demanding, or controlling person. We will generate many different approaches to solving these frustrating situations.

What role does empathy play in understanding the difficult person? What are the specific ways and words to use to make people feel valued, feel listened to, feel cared about? Handouts will be provided giving answers and approaches to life’s most frustrating interactions. The sessions will be touching and filled with humor.

Guaranteed to be memorable, practical, and life/spirit enriching! You’ll learn specific techniques and phrases to use to defuse a difficult person and calm their behavior. You’ll learn how to set boundaries on a person’s unacceptable behavior. You’ll discover ways of stopping people from stealing your joy and techniques on how to find the positives in almost every situation.