Communicating for Leadership Success

Communicating for Leadership Success

Workforce Development | This program is completed

3303 E. Roosevelt Road Little Rock, AR 72206 United States

Room 207

Intermediate

1/22/2020 (one day)

8:00 AM-12:00 PM on Wed

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$150.00

Today’s business environment presents new and growing challenges forcing organizations to continually increase productivity, improve quality, shorten cycle time, and reduce costs. Survey after survey confirms that people are working longer and harder at jobs that are more complex and have a wider range of responsibilities. At the same time, the way people work and communicate with one another is changing, creating added stress and complexity. The homogenous, single-function, co-located group is being replaced by dispersed, cross-functional teams with diverse areas of expertise. An unfortunate but natural by-product of these challenges is conflict. While conflict can lead to discoveries such as new ideas and innovative breakthroughs, it can, if allowed to escalate, result in damage to critical working relationships. This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolution tactics—coach and mediate—and practice using the Interaction Essentials as they coach an associate to resolve a conflict. Prerequisite: Communicating For Leadership Success.

  • Registration Requirements: Registration is required for all Community Education classes. To register by phone or for questions or issues with registration, please call Kristin Howell at 501-907-6670 ext. 3407
  • UA-PTC Community Education Cancellation Policy: 100% refund if cancelled at least 7 days before the class date. Cancellations occurring within 7 days of the class date will only receive a refund if the class spot can be sold.
  • Community Education Class Enrollment Minimum Policy: In order to use teaching resources to their fullest, a Class Enrollment Minimum
  • Policy is used to ensure that courses offered have a minimum number of enrolled students. In the event that a class is cancelled due to low enrollment, all registrants will receive a full refund.

Kristi Tucker is the Outreach Coordinator and Workplace Essentials Instructor at University of Arkansas - Pulaski Technical College Business and Industry Center where she works with employers to customize training and instruction to recruit, retain, and develop employees. She holds a master’s degree from University of Arkansas at Fayetteville and a bachelor’s degree from University of Central Arkansas. She has over sixteen years’ experience in higher education where she specialized in assisting adult learners in career development. Kristi is a creative and inspiring instructor that provides real world examples and activities within the learning environment. She believes that collaboration is the best way to impact the workforce of Arkansas.