Customer experience is critically important to your organization. Your customers’ perception of how you and your company make them feel affect their behaviors, build memories, and drive their loyalty. In this course, you will discover key steps to ensuring a successful customer experience.

Helps individuals:

• Identify the personal and practical needs of customers.
• Review three Key Principles to help effectively meet and exceed customers' personal needs.
• Learn a simple process for satisfying customers’ practical needs.

Competencies developed:

• Building Customer Relationships
• Customer Focus